Reference

What You Agree to When You Use okww

These terms set out the rules for your account — how you open it, how you fund it via bKash, Nagad or Rocket, and what we both commit to.

Account eligibility appliesbKash · Nagad · Rocket paymentsAccess subject to local lawOne account per personGoverned by our published rules
okww What You Agree to When You Use okww
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Questions about these terms — eligibility, account closures, wallet verification, or anything in the rules you want clarified — come through to our support team directly. We cover Bangladesh account queries and we aim to respond through the channels below. For complex cases, live chat gets you the fastest answer; email is better for anything that needs a written record.

Team online

Live Chat

Open the chat widget from your account dashboard. Available for Bangladesh account and terms queries during active hours.

Email Support

Send your terms or account question to our support address from your registered email. Keep a copy for your records.

Account Help Centre

Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when you close an account.

HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

These terms are not just about what you can and cannot do — they also set out what we commit to on our side. Your account data is stored securely, access is controlled through OTP verification at login, and we do not share your wallet details with third parties outside of what is needed to process your bKash, Nagad or Rocket transactions. If you want to request a copy of your data, close your account, or ask us to correct information we hold, contact support with your registered account details and we will handle it within a reasonable timeframe.

OTP Login Security

Every login triggers an OTP to your registered mobile number. No one can access your account without that code, including on a new device.

Wallet Data Handling

Your bKash, Nagad or Rocket number is used only to process your transactions. We do not store full wallet credentials beyond what verification requires.

Data Access Requests

You can request your account data or ask for corrections at any time. Contact support from your registered email and we will respond with what we hold.

Account Closure

Close your account through support or account settings. Outstanding balances are returned to your verified wallet after standard checks are complete.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most people ask before opening an account or making a first withdrawal. For anything not covered here, live chat or email support will get you a direct answer.

These terms apply to anyone who opens and uses an okww account. Eligibility depends on your local law and the regions we support — availability is not universal.

We can update the terms and will post changes here. For material changes, we notify you through your registered contact. Continuing to use your account means you accept the update.

Any verified balance is returned to the wallet you used to deposit — bKash, Nagad or Rocket — after standard account checks are complete. Unverified funds are reviewed individually.

Yes. Duplicate accounts are not allowed. If we detect more than one account linked to the same person, we may close the duplicate and review any associated balances.

Contact support from your registered email and ask for a data request or correction. We will confirm what we hold and make any legitimate changes within a reasonable timeframe.

Local law takes precedence over these terms. If your jurisdiction restricts or prohibits online gaming, accessing the platform is your legal responsibility to assess before proceeding.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.