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How We Handle Access and Regional Rules

We built okww for Bangladesh players who want fast mobile access and local payment rails, but your eligibility to open an account depends on your local law and the regions we're allowed to serve.

Regional eligibilityAccount verificationLocal law complianceContact paths open
okww How We Handle Access and Regional Rules
POLICY PRACTICES

How We Enforce Age, Jurisdiction and Account Security

Behind every legal notice sits a set of concrete checks—here's what we actually do to keep underage players out, verify identities, enforce regional blocks and respond when rules shift. We store your registration data, payment history and login records in an encrypted database; access is limited to operations staff who need it to process withdrawals or investigate duplicate accounts. We do not sell your data to third parties, but we do share transaction details with bKash, Nagad and Rocket to complete deposits and verify account ownership at withdrawal time.

Age and identity verification

When you register we check your phone number against our block list and compare the name on your first withdrawal to the name on your bKash, Nagad or Rocket wallet—if they don't match, we pause the payout and ask for…

IP and device logging

Every login logs your IP address and device fingerprint so we can detect VPN hops from restricted regions and flag duplicate accounts opened from the same handset.

Data retention and deletion

We keep transaction records and identity documents for the period required by anti-money-laundering rules in the jurisdictions we serve, then delete them.

How we handle regulatory changes

When a region moves to our restricted list we send an email to affected accounts, disable deposits, and give you a withdrawal window to pull your balance before we close the account.

LEGAL QUESTIONS

Where to Ask About Jurisdiction and Account Rules

If you need to confirm whether your region is supported, dispute a blocked account, or request documentation of our access policies, the three channels below will get you to the right desk. Email handles formal requests and paperwork; live chat gives you a faster answer for straightforward eligibility questions; the help center search lets you look up common jurisdiction and age-verification topics before opening a ticket.

Email inquiries Send jurisdiction questions, account-dispute requests and formal legal queries to our support inbox. Include your registered phone number and city so we can pull your account details and check the current block list for your region.
Live chat Open the chat widget in the bottom corner of any page if you want a quick yes-or-no answer on whether we serve your area. The agent will ask for your city and check our eligibility map in real time.
Help center search Type "legal" or "region" into the search bar on our help site to find articles that explain age checks, restricted territories, document requirements for withdrawals and how we handle regulatory changes.

Common Questions About Access, Age and Regional Rules

Your eligibility depends on local law and the regions we're permitted to serve. We block accounts from jurisdictions that prohibit remote gaming, but rules vary across districts and can change. Email support with your city and we'll confirm whether we currently accept registrations there.

If our system detects a restricted IP or a jurisdiction shift after you sign up, we suspend the account and notify you by email. You'll have a short window to withdraw your balance before we close it, unless local law prevents us from processing the payout.

We match the name on your bKash, Nagad or Rocket account to the name you gave us at registration. If they don't align or if it's your first large payout, our compliance desk may request a photo ID or utility bill to confirm ownership and meet anti-money-laundering checks.

Yes—email support and ask us to close your account and erase your non-regulatory records. We must keep transaction logs and identity documents for the retention period local law requires, but once that expires we delete them. You can also request a copy of everything we hold.

We share transaction details with bKash, Nagad and Rocket to complete deposits and verify withdrawals. If local law requires it or if a court order arrives, we disclose account data and activity logs to the relevant authority. We do not sell your data to marketing companies.

We monitor regulatory updates across the regions we serve. If a jurisdiction moves to our restricted list, we notify affected accounts by email, disable deposits and give you a withdrawal window to pull your balance. After that we close the account and follow any escrow or forfeiture procedure the new law requires.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.