Reference

How We Protect Your Account Information

We collect account data, payment records and session activity to run your wallet, verify withdrawals and keep your login secure.

Account securityPayment data protectionSession encryptionWithdrawal verificationContact rights
okww How We Protect Your Account Information
DATA PRACTICES

How We Handle Account Privacy

We encrypt payment flows between your bKash, Nagad or Rocket app and our wallet, log every deposit and withdrawal with a timestamp, and require OTP verification before processing a payout. Session data stays on secure servers, not shared with advertising networks. You control marketing preferences in account settings and can opt out of promotional messages at any time without affecting service notifications about your balance or withdrawals.

Payment Encryption

Every bKash, Nagad and Rocket transaction uses SSL encryption so your wallet PIN and account number are never visible in plain text. We store only the transaction reference and amount, not your full payment credentials, and delete temporary session tokens after each deposit clears.

Session Security

We issue a secure cookie when you log in that expires after your session ends or after a set idle period. Your device identifier and IP address are logged to detect duplicate logins and prevent account sharing, but we do not track your activity outside okww or share this data with third-party ad networks.

Data Retention

We keep account records, payment history and game logs for the period required under financial and anti-fraud rules in the regions we serve. After that period ends, we delete identifiable personal data unless a legal dispute or regulatory hold requires us to preserve it. You can request early deletion where local law permits.

Your Access Rights

Request a copy of your data, ask us to correct profile errors, or submit a deletion request through live chat or email. We verify your identity using your registered mobile number or email, then provide the records or complete the change within the timeframe your jurisdiction's data-protection rules require if they apply to you.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what account data we hold, correct an error in your profile, request deletion, or ask a question about this privacy policy, use any of the contact paths below. Our team will confirm your identity before sharing personal records and will respond within the timeframe your local data-protection rules require where applicable. For urgent account-access issues, live chat is the fastest route.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page when you are logged in. Our agents verify your account instantly and can pull up your data records, update contact details, or start a deletion request on the spot.

Email Support

Send your data request to our support email from the address registered on your account. Include your account username and describe what records you need or what change you want. We will reply with next steps and any documents required to verify your identity.

Account Settings

Log in and open account settings to view the personal data we display, update your mobile number or email, and see a summary of recent payment and session activity. For a full data export or deletion, contact us directly through chat or email.

Common Privacy Questions

We collect your mobile number, email, chosen username, device identifiers, IP address, and any verification documents you upload during withdrawal checks. We also log payment method details for bKash, Nagad and Rocket transactions, plus session activity and game history to operate your account and verify payouts.

We store account and payment data for the period required under financial record-keeping and anti-fraud rules in the jurisdictions we operate. Once that retention period expires, we delete identifiable personal data unless a legal hold or ongoing dispute requires us to preserve it. Contact support to request early deletion where local law allows.

Yes. Log in and open account settings to view the personal data we display, or contact us through live chat or email to request a full data export. We verify your identity using your registered mobile number or email, then provide the records within the timeframe local data-protection rules require if they apply to you.

We share payment transaction records with the bKash, Nagad or Rocket provider handling your deposit or withdrawal, and with our game studios to log your play history. We do not sell your data to third parties or share it with advertising networks. All data sharing is limited to what we need to operate your account and process payments.

Contact us through live chat or email from your registered address and ask for account deletion. We verify your identity, close your account, and delete identifiable personal data within the timeframe required by data-protection rules in your jurisdiction where they apply. Some records may be retained under legal or regulatory obligations.

We use session cookies to keep you logged in and remember game preferences, plus analytics cookies to measure page load times and lobby navigation. You can disable non-essential cookies in your browser settings, but session cookies are required for account access. We do not use third-party advertising cookies or tracking pixels on okww.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.